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R President/CEO
Ray Mattes has a long history with the Retail Alliance, joining the organization in 1984. In his position, he oversees the Business Services arm of Retail Alliance; Equifax credit reporting and the HireVu pre-employment services. Ray is active in the community, serving as chairman of the Board of Directors for Child and Family Services of Eastern Virginia in 1998-99 and again in 2004-05. He also served on the Virginia Beach Education Foundation Board of Directors, and he is a former board member of the Tidewater Mortgage Bankers Association and the Great Neck Athletic Association and is past chairman of the International Credit Association. A native of Norfolk who now resides in Virginia Beach, Ray attended Tidewater Community College and Old Dominion University.
Retail Alliance is the voice of retailers on the local, state and federal legislative fronts, and in her position, Margaret Ballard plays a key role in representing retailers. She brings more than 25 years of association/nonprofit experience to the job, with experience in legislative and marketing campaigns, business management, sales, media relations and community relations. She joined the Retail Alliance in 1998 as director of partnership development and was promoted to her current position in 2003. Prior to this, she was executive director of DRIVE SMART Hampton Roads for five years. She has also held positions as a CPA firm marketing director, vice president of a financial public relations agency and legislative director for a congressman. Margaret is very active in the community, serving as treasurer of the Board of Directors for the Norfolk Convention and Visitors Bureau Research and Training Foundation. She also serves on the boards of the D'Art Center of Hampton Roads and Norfolk United Facing Race. Margaret has a bachelor's degree in journalism from the University of North Carolina.
Margie Smith works in the accounting department and has been with Retail Alliance for 16 years.
 Erica ScottRegional Sales Manager, Equifax Sales Division Escott@retail-alliance.com 757-455-9343 (office) Erica Scott, Regional Sales Manager of the Equifax Sales Division, has been employed at Retail Alliance since 1997. Prior to working for Retail Alliance Erica worked with an Equifax affiliate bureau in Colorado. She has a bachelor's degree in Business Management. Erica is active in the Tidewater Mortgage Bankers Association, the Virginia Credit Union League on both the Southside and the Peninsula as well as a board member of the Hampton Roads American Marketing Association. Retail Alliance is the only Sales Agent for Equifax in the Hampton Roads area serving over 900 credit customers throughout Southeastern Virginia and Northeastern North Carolina by providing Equifax products and services.
Retail Services Department
Joyce Smith joined Retail Alliance in August 2010 as Membership Director, Southside. She spent 13 years with Dress Barn in the New Jersey area, ending her career there as senior training store manager. She also spent 27 years in the insurance field in New Jersey and Richmond as customer service representative, claims processor. Her background in customer service and retail provides Joyce with a unique understanding and ability to assist businesses in building partnerships that lead to prosperity and growth.
Accounting Department
Linda Lim has been with the company since 1994.
Equifax Sales Department Shona Haven
Support Specialist, Equifax Sales Division
shaven@retail-alliance.com
(757) 455-9319
Shona joined the Retail Alliance team in January 2009.
Administrative Department
Elizabeth Parsons has a long history with Retail Alliance. Her recent titles include Mortgage Processor, Court Reporter, and an Equifax Account Executive. Beth is currently the Executive Assistant to the CEO. Working in the credit industry for 34 years, she has been a member of Credit Professional International for 23 years and through the organization, earned a Master Professional Credit Executive certification. Beth is a native of Hampton Roads and received her Bachelor's Degree from Old Dominion University.
Marketing Director Jen Webber joined the Retail Alliance team in September 2007 as the Event Planner and Public Affairs Coordinator. In October 2011 she was promoted to Marketing Director. Jen graduated from Radford University in May 2007 with a Bachelor's degree in Media Studies with a concentration in Advertising. Jen completed two internships after college; she was a Marketing Intern at Norfolk Fest Events and a Public Relations Intern at Dave Iwans & Associates PR firm. As the Marketing Director, Jen enhances the Retail Alliance brand through countless media, marketing and advertising channels. She is the writer, designer and managing editor for the Retail Angles monthly newsletter. She is also responsible for the associations communications, and public relations efforts. Jen is also a representative of the association’s advocacy program. She manages grassroots communications with state and federal legislators and state agencies that impact retail operations and issues.
Events Coordintator
skingsley@retail-alliance.com
757-455-9324 (office)
757-510-1112 (cell)
757-455-9332 (fax)
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